Frequently Asked Questions

Welcome to Zyra's FAQ page! Here you'll find answers to common questions about our ergonomic pillows, wellness products, ordering, shipping, and more.

Product Information

What products does Zyra offer?

Zyra specializes in premium ergonomic pillows and wellness accessories designed for everyday comfort:

  • Cervical Pillow - For neck pain relief, better sleep alignment, and migraine support
  • Sweet Spot Comfort Pillow - Ergonomic positioning pillow available in three firmness levels
  • Sleeping Mask - 100% light-blocking with 3D contoured design
  • Waterproof Blanket - Discreet, leak-proof protection with premium velvet finish

What makes Zyra pillows different?

Our pillows are scientifically designed with ergonomic curves and high-density memory foam that adapts to your body. We focus on premium materials, thoughtful construction, and real comfort—not gimmicks.

Are Zyra products medical devices?

No. Zyra products are wellness solutions designed to enhance comfort and quality of life. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have specific health concerns, please consult your healthcare provider.

What firmness options are available for the Sweet Spot pillow?

The Sweet Spot Intimacy Comfort Pillow comes in three versions:

  • Softer - Ideal for lighter body types or those preferring gentler support
  • Firmer/Larger - Best for average to larger body types
  • Superior Firmness - Maximum support for those who prefer extra-firm positioning

How do I choose the right cervical pillow?

Our Cervical Pillow features an ergonomic contour design that works for most sleep positions. The high-density memory foam adapts to your neck curve, providing proper spine alignment whether you sleep on your back or side.

Usage & Care

How do I clean my Zyra pillow?

For pillows with removable covers:

  • Remove the cover and machine wash on gentle cycle with cold water
  • Air dry or tumble dry on low heat
  • Spot clean the memory foam core with a damp cloth—do not submerge

For the Waterproof Blanket: Machine washable on gentle cycle, tumble dry low.

How long do Zyra products last?

With proper care, our memory foam pillows maintain their shape and support for 2-3 years. All products come with a 2-year warranty covering manufacturing defects.

Can I use the cervical pillow if I have neck pain?

Many customers find relief from neck tension and alignment issues with our cervical pillow. However, if you have chronic pain or medical conditions, please consult your healthcare provider before use.

Is the Waterproof Blanket really leak-proof?

Yes! The blanket features an internal 100% waterproof barrier that protects against liquids, oils, and lotions while maintaining a soft, premium feel on both sides.

Ordering & Payment

How do I place an order?

Browse our products, select your preferred item and options (color, firmness, etc.), add to cart, and proceed to checkout. You'll need to provide shipping and payment information to complete your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely! We use industry-standard encryption and secure payment processing to protect your personal and financial information.

Can I modify or cancel my order?

Please contact us immediately at support@zyra-us.com if you need to modify or cancel your order. Once processed and shipped, we may not be able to make changes.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all US orders with no minimum purchase required.

How long does shipping take?

Orders are processed within 1–3 business days (Monday–Friday). After processing, delivery typically takes 5–9 business days depending on your location.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use this to track your package on our website or through the carrier's tracking page.

What if my package is lost or damaged?

Contact us immediately at support@zyra-us.com. We'll work with the carrier to resolve the issue and ensure you receive a replacement or refund promptly.

Do you ship internationally?

Yes! We currently ship to:

🇺🇸 United States

Free shipping on all orders. Delivery: 5–9 business days after processing.

🇨🇦 Canada

We ship to Canada. Shipping rates and delivery times calculated at checkout.

🇬🇧 United Kingdom

We ship to the UK. Shipping rates and delivery times calculated at checkout.

🌍 Europe

We ship to the following European countries:

  • France (FR)
  • Germany (DE)
  • Italy (IT)
  • Spain (ES)
  • Portugal (PT)
  • Sweden (SE)

Shipping rates and delivery times calculated at checkout.

🌏 Australia & New Zealand

We ship to:

  • Australia (AU)
  • New Zealand (NZ)

Shipping rates and delivery times calculated at checkout.

Don't see your country? Contact us at support@zyra-us.com and we'll do our best to accommodate your request.

Note: International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be in original condition—unused, with tags, and in original packaging. You'll need your receipt or proof of purchase.

How do I start a return?

Contact us at support@zyra-us.com to initiate a return. If accepted, we'll send you a return shipping label and instructions.

How long does it take to receive my refund?

Once we receive and inspect your return, we'll notify you of approval status. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process.

Can I exchange for a different firmness or color?

The fastest way is to return your current item and place a new order for your preferred option once the return is accepted.

What if my product is defective or damaged?

Inspect your order upon delivery. If defective, damaged, or incorrect, contact us immediately at support@zyra-us.com so we can make it right.

Warranty & Support

Does Zyra offer a warranty?

Yes! All Zyra products come with a 2-year warranty covering manufacturing defects and material issues. Normal wear and tear is not covered.

What if I have issues with my product?

Contact us at support@zyra-us.com with details about the issue. We'll provide assistance or arrange for a replacement if covered under warranty.

How can I contact customer support?

Reach our customer service team at:

  • Email: support@zyra-us.com
  • Phone: +1 4064127410
  • Address: 1001 S MAIN ST STE 500, KALISPELL MT 59901, United States

We respond to all inquiries within 24 business hours.

Privacy & Discretion

Is my order shipped discreetly?

Yes. All orders are shipped in plain, unmarked packaging with no product details visible on the exterior.

How do you protect my privacy?

We take your privacy seriously. Your personal information is encrypted and never shared with third parties. See our Privacy Policy for full details.

Still Have Questions?

If you didn't find the answer you were looking for, please contact us at support@zyra-us.com. Our team is always happy to help!

Thank you for choosing Zyra—we're committed to elevating your everyday wellness.