Frequently Asked Questions

Welcome to Zyra US FAQ's page! Here you'll find answers to the most common questions about our Neck and Shoulder Pillow Massager, ordering, shipping, and more.

Product Information

What is the Zyra Neck and Shoulder Pillow Massager?

The Zyra Neck and Shoulder Pillow Massager is a professional-grade therapeutic device designed to relieve tension and pain in your neck and shoulders. It uses the same precision engineering found in high-end spa equipment, bringing spa-quality relief to the comfort of your own home.

What colors are available?

Our massager is available in four stylish colors:

  • Grey 
  • Navy Blue
  • Orange 
  • Brown 

What body areas can I use it on?

While designed primarily for neck and shoulders, our massager's ergonomic design allows you to use it on various body areas including your back, legs, and other muscle groups that need relief.

What massage techniques does it offer?

The Zyra massager features multiple massage techniques to target different needs and provide comprehensive relief from muscle tension and pain.

How is it powered?

The massager features dual power options for maximum convenience - it can be used with a power adapter for continuous use at home, or cordless with a rechargeable battery for portability and use on the go.

Is it rechargeable?

Yes! The massager comes with USB-C rechargeable capability, making it easy to charge and use anywhere.

Usage & Care

How long should I use the massager each session?

We recommend using the massager for 15-20 minutes per session. This duration is optimal for muscle relief without overstimulation. You can use it multiple times throughout the day as needed.

Who should not use this massager?

Please consult with your healthcare provider before using if you:

  • Are pregnant
  • Have a pacemaker or other electronic implants
  • Have recent injuries, fractures, or surgical wounds
  • Have skin conditions or infections in the treatment area
  • Have circulatory problems or blood clots
  • Have any serious medical conditions

How do I clean and maintain my massager?

To clean your massager:

  • Unplug the device before cleaning
  • Wipe the surface with a soft, slightly damp cloth
  • Do not immerse in water or use harsh chemicals
  • Allow to air dry completely before storing
  • Store in a cool, dry place away from direct sunlight

What voltage does it support?

The massager supports standard US voltage (110-120V) and comes with a compatible adapter. If you're using it internationally, you may need a voltage converter depending on your location.

Ordering & Payment

How do I place an order?

Simply browse our products, select your preferred color, add it to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely! We use industry-standard encryption and secure payment processing to protect your personal and financial information.

Can I modify or cancel my order?

Please contact us immediately at support@zyra-us.com if you need to modify or cancel your order. We'll do our best to accommodate your request, but once an order has been processed and shipped, we may not be able to make changes.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer FREE shipping on all orders with no minimum purchase required.

How long does shipping take?

All orders are processed within 1–3 business days (Monday–Friday).
After processing, delivery typically takes 5–9 business days depending on your location within the United States.

Please note: Processing time is separate from shipping time.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier's official tracking page.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us immediately at support@zyra-us.com. We'll work with the carrier to resolve the issue and ensure you receive a replacement or refund promptly.

Do you ship internationally?

Currently, we ship only within the United States.
We’re working on expanding international shipping in the near future!

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it - unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How do I start a return?

Contact us at support@zyra-us.com to initiate a return. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.

How long does it take to receive my refund?

Once we receive and inspect your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

Can I exchange my massager for a different color?

The fastest way to get a different color is to return your current item and place a new order for your preferred color once the return is accepted.

What if my massager is defective or damaged?

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us immediately at support@zyra-us.com so we can evaluate the issue and make it right.

Warranty & Support

Does the massager come with a warranty?

Yes! We stand behind the quality of our products with a manufacturer's warranty. Please contact us at support@zyra-us.com for specific warranty details and coverage information.

What if I have technical issues with my massager?

Our customer support team is here to help! Contact us at support@zyra-us.com with details about the issue you're experiencing, and we'll provide troubleshooting assistance or arrange for a replacement if needed.

How can I contact customer support?

You can reach our dedicated customer service team at:

  • Email: support@zyra-us.com
  • Phone: +1 4064127410
  • Address: 1001 S MAIN ST STE 500, KALISPELL MT 59901, United States

We strive to respond to all inquiries within 24 business hours.

Customer Reviews

What do customers say about the Zyra massager?

We're proud to have an average rating of 4.8 out of 5 stars based on over 2,200 customer reviews! Our customers love the professional-grade quality, effective pain relief, and convenience of having spa-quality massage therapy at home.

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to contact us at support@zyra-us.com. Our team is always happy to help and will respond to your inquiry as quickly as possible.

Thank you for choosing Zyra US - we're committed to helping you achieve relief from neck and shoulder pain!